Frequently Asked Questions
Everything you need to know about your R.A.D UK performance gear.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer an express shipping option at checkout for guaranteed next-day delivery on orders placed before 2pm GMT.
What is your return policy for athletic footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the tags are attached to be eligible for a full refund.
Do you offer international shipping outside of the UK?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 5-10 business days depending on customs processing.
How do I find the right size for my training shoes?
Our shoes generally run true to size. We recommend checking our detailed Size Guide available on each product page, which includes foot measurement comparisons for US, UK, and EU sizing.
Can I exchange an item for a different color or size?
Absolutely. You can initiate an exchange through our online portal. Once your original item is received and inspected at our warehouse, we will ship out your replacement free of charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Klarna.